Jacquard Zip Sweatshirt

Return & Exchange Policy

• Customers can return or exchange products within 30 days from the date of receiving the order.
• Online (the easiest way): send us your request on WhatsApp or by email, and we will arrange a pickup through our delivery service.
• At any Suit Shop branch: contact us on WhatsApp first to confirm your request, then visit any of our branches.
• The original invoice or order confirmation is required in all cases.
• No return requests will be accepted after 30 days.
• Products must be unused, unwashed, and in their original condition.
• Refunds will be issued using the same payment method used during purchase and may take 7 to 14 business days to appear in your account.
• If the requested exchange item is unavailable, customers may choose another product or request a refund.
• Customers are allowed to exchange an order only once.
• Customers can open the package upon delivery. If the order does not match, it can be returned immediately to the courier while paying shipping fees only.
• In case of a refund request, no fees will be deducted except for shipping fees.
• Returns are free of charge only if the item received is defective or incorrect.

Delivery Time:

• Inside Cairo: Within 3 business days
• Outside Cairo: Within 5 business days

For inquiries:

info@SuitShopOnline.com

WhatsApp:

+20 10 70076207